ANG MO KIO

+65 6458 0667

Admiralty

+65 6513 7890

BUKIT BATOK

+65 6970 0986

Frequently Asked Questions

FIRST APPOINTMENTS

Can I request an appointment on your website or should I call?

Yes. For new appointments, you can request an Online Appointment here. Or if you prefer, you can contact us directly through your preferred branches.

To change an existing appointment, please contact our clinic branch hotline or message us thru our website chat box.

Do I need to arrive early for my first appointment?

For new patients, we suggest you to come 5-10 minutes earlier for registration.

What should I bring to my first appointment?

For new patients, kindly bring your NRIC/FIN/Driver's license and Dental Insurance card if any.

How long will my first appointment last?

For regular dental treatments it will be 30-45 minutes.

PAYMENTS

Can I pay using my Dental Insurance card?

Yes, we accept all major insurances such as:

Can I use Medisave for my dental treatments?

Yes, you can use Medisave to pay for dental procedures such as:

Can I use CHAS for my dental treatments?

Yes! CHAS enables all Singapore Citizens, including Pioneer Generation (PG) and Merdeka Generation (MG) cardholders, to receive subsidies for dental care.

Can I use Baby Bonus (CDA) for my kids' dental treatments?

Yes, as long as you have sufficient funds under your CDA, you may use them to pay partially for their dental treatment.

Can I pay via installment?

Yes, we offer in-house installment and 0% interest accredited bank installment.

DENTAL TREATMENT GUARANTEE

Do you provide dental guarantees?

Yes, we practice quality and patient satisfaction. We provide the following dental work and restorative material guarantee for:

10 YEARS GUARANTEE

2 YEARS GUARANTEE

Crowns (temporary crowns not included)
Bridges (temporary bridges not included)
Inlays / onlays / overlays

1 YEAR GUARANTEE

Composite veneers
Acrylic dentures (clasps not included)
Disclaimer: For any dental-guaranteed treatment it has to be performed by our dentist. The patient has to follow our dentist advice and come every 6 months for a regular check-up and oral hygiene maintenance.

How can I claim a guarantee?

The guarantee is provided by the treating dentist and dental clinic.

To claim remedial work under the terms of the guarantee, you must contact us directly, immediately, and before taking any other action. We will arrange the remedial work for you.

What is the coverage of a guarantee?

The guarantee applies if under normal conditions such as dental work breaks, loosens, cracks or the filling falls out. The guarantee is only valid for implants if our dentist completes the entire work i.e. places the implant post, abutment and crown(s), bridge or denture as well. The guarantee does not cover temporaries (e.g. temporary crowns) nor the cost of travel, accommodation nor any consequential losses incurred by the patient.

When will the guarantee be reduced or invalidated?

1.
If the patient does not undergo routine check-ups at least once a year, during the guarantee period, at our clinic.
2.
If oral hygiene is neglected.
3.
If the dentist’s instructions are not followed (e.g. night-guard/denture is not worn during the night).
4.
If removable restorations such as partial or full dentures are not kept and maintained properly.
5.
If the gum tissue or jaw bone is receding.
6.
If there is a gum disease, periodontal problem or unforeseen root canal treatment.
7.
In the event of accidental damage (e.g. dropping the denture).
8.
If there is a general illness occurring that has negative effects on the dental condition (e.g. diabetes, epilepsy, osteoporosis, condition after X-rays or chemotherapy).
9.
If the guaranteed dental work or any part of it is continued or corrected at another clinic without prior notification and agreement.

AFTER CARE

What should I do after surgery?

Start gentle rinsing of the mouth the day after surgery.

Frequent gentle rinsing with lukewarm saltwater will aid the healing process (add one-half teaspoon of salt to a 6oz glass of water). Avoid the use of a water-pik toothbrush.

Is there anything I should avoid consuming after surgery?

Yes! Avoid alcohol with post-operative medications, commercial mouth rinses, and hot fluids.

Can I smoke after surgery?

Avoid smoking for the time specified by the doctor. Smoking increases the heat in the surgical site and significantly lowers the body’s ability to heal the surgical site.

Can I drink using straws?

The use of a straw creates negative pressure in your mouth and will tend to loosen the sutures.

There is still some bleeding after surgery. What should I do?

Bleeding after surgery may continue for several hours. The best way to stop bleeding is to:
Fold two pieces of damp gauze over the extraction site and gently bite for 30-60 minutes, making sure pressure is applied to the extraction site.
Keep your head elevated.
If bleeding continues, use gauze for an additional 30 minutes.

My mouth is swelling after surgery. What should I do?

Swelling is the body’s normal reaction to surgery and healing. The swelling will not become apparent until the day following surgery and will not reach its peak for 2-3 days. After this time, the swelling should decrease but may persist for 7-10 days.
Immediate use of ice packs
Apply the ice packs to the outside of the face 20 minutes on and then 20 minutes off while awake for the first 24 hours. After 48 hours, begin use of a warm, moist compress to the cheek.

Clinic Branches


ADMIRALTY

693 Woodlands Avenue 6, #01-05 Singapore 730693

ANG MO KIO

710 Ang Mo Kio Ave 8, #01-2611 Singapore 560710

BUKIT BATOK

4 Bukit Batok St 41, #01-97/98 LE QUEST Singapore 657991

CLEMENTI

420A Clementi Ave 1, #01-02 Singapore 121420

HOLLAND

45 Holland Drive, #01-353 Singapore 270045
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